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Operations services FAQs

  • How do I schedule a Discovery Zoom?
    In order to schedule your individual, free Discovery Zoom, simply click here.
  • What do I need to prepare ahead of my Discovery Zoom?
    To make the best use of your time on the Discovery Zoom, simply think ahead what you feel your business needs are, so that you and Adam can discuss that to determine if working together is a good fit.
  • Do you provide services all over the US or just in certain areas?
    Our offices are located just outside of Philadelphia, PA, but our team is located in Philadelphia and virtually elsewhere in the US. We can provide our services anywhere in the United States.
  • What is a Fractional COO?
    A Fractional COO is a part-time Chief Operating Officer hired by a company to provide strategic operational guidance. This arrangement allows businesses, particularly smaller ones, to access high-level executive expertise without the full-time commitment and cost associated with a permanent COO. Fractional COOs play a crucial role in making organizations run better. They focus on improving processes and making the overall operations of a business excellent. These leaders customize their involvement according to the specific needs and size of the company, ensuring efficiency and success. A Fractional COO is flexible and not a permanent, costly, salaried hire.
  • What does a COO/Chief Operating Officer do?
    A Chief Operating Officer (COO) oversees the day-to-day operations of a company, ensuring that business processes run smoothly and align with organizational goals. Their responsibilities include implementing strategies, optimizing efficiency, managing resources, and fostering collaboration between different departments. The COO works closely with other executives to develop and execute plans that contribute to the company's overall success. They often play a key role in decision-making, risk management, and organizational development, working to improve operational performance and drive sustainable growth.
  • How does hiring PBS to perform Operations Services or provide a Fractional COO help me?
    PBS performing services or providing a Fractional COO who works part-time can get critical projects off your desk and moved to the Done column. We can streamline your operations, enhance efficiency, and boost overall performance. It's also a cost-effective solution that provides expert guidance without the commitment of a full-time hire, offering tailored support to address your specific business needs.
  • How can I figure out if hiring a Fractional COO is right for me now?
    If you're facing operational challenges, seeking strategic guidance, or aiming for growth without the commitment of a full-time executive, a Fractional COO could be right for you right now. Our assessment will provide you with insights tailored to your situation, so it can help you decide if this flexible and cost-effective solution aligns with your objectives and long-term vision.
  • What will Operations Services do for me?
    Ops Services or a PBS Fractional COO brings a wealth of experience and leadership to the table. They ensure your business runs smoothly so you can focus on what you do best, while they handle the behind-the-scenes magic to make your business grow.
  • How many hours a week can PBS provide Operations Services or a PBS Fractional COO work for me?
    PBS or a PBS Fractional COO can work a flexible number of hours per week, based on your business needs and the findings of the Operations Assessment. The specific hours can be worked out with you and flexed to match the scale and requirements of your organization.
  • How much does it cost to have PBS perform Operations Services or provide a Fractional COO?
    The cost of hiring a Fractional COO depends on the specific needs of your business. PBS will discuss expectations, scope of work, and pricing details upfront to ensure transparency and alignment with your budget. Some clients, after an initial higher period, are only looking for limited ongoing support and others have significant needs. We can work with either.
  • What if I use PBS for Operations Services or a PBS Fractional COO and grow to the point I need a full-time COO. Can PBS help me hire a full-time COO?
    Absolutely. Our goal is always to do what is in the best interest of you, our client. Once you are at a point where you want to hire a full-time COO, we can perform the search to find that person and we will know what skills and experience they will need then better than anyone besides you.
  • Why would I hire a PBS Fractional COO or PBS to perform Operations Services instead of just hiring a full-time COO?
    Hiring a Fractional COO offers several advantages over bringing on a full-time COO, particularly for smaller or growing businesses. It provides cost flexibility, allowing you to access high-level executive expertise without the financial commitment of a full-time position. This cost-effective solution is ideal for businesses that may not require a full-time COO or are looking for strategic guidance on a specific project or during a transitional period. A Fractional COO also has experience from working with various organizations, so they can offer diverse insights and fresh perspectives. It's a dynamic and scalable approach that aligns with your specific needs without the long-term commitment of a permanent hire.
  • How long does/can a Fractional COO or Operations Services assignment last?
    A fractional COO assignment typically lasts 6 months to 2 years but can last shorter or longer, if you wish. And if what you want is more project based, we provide Operations Services as an ongoing option at your pace.
  • Is a Fractional COO the same thing as a Part-time COO?
    Yes it is.
  • I notice you say Operations Services and you talk about your team. Does just one person work for us or multiple people?
    For all of our services you will have a primary PBS team member and that person will be supported by other PBS associates to deliver the best services to you.
  • What is an Operations & Profit Improvement Assessment?
    An Operations & Profit Improvement Assessment is an assessment of your business that delivers actionable steps for improvement of your business and a Stage of Development Gap Analysis Reports. In our discovery process, we analyze your operations, marketing, sales, suppliers, vendors, team, recruiting, finance and more. It is the first phase in our providing you Operations Services.
  • How does an Operations & Profit Improvement Assessment benefit me?
    An Operations & Profit Improvement Assessment provides suggested actions to implement to improve your business and grow your profit across all areas of your business and a Stage of Development Gap Analysis Reports. You can then choose to implement them internally or PBS can for/with you. It creates a roadmap. Feel free to contact us to see a Sample Report after your Discovery Zoom.
  • How can I figure out if having an Operations & Profit Improvement Assessment is right for me now?
    CEOs come to PBS for Operations & Profit Improvement Assessments when they feel overwhelmed and lack the time to assess their own business, are looking to implement best practices into their operations, and want an expert third party review to help grow profits. It is also the required first step ahead of PBS providing Operations Services. Think of it like a Home Inspection you have done to know what you need to address in your home.
  • How long does an Operations & Profit Improvement Assessment take?
    An Operations & Profit Improvement Assessment takes about 6 weeks from the time PBS starts our part which is once you have supplied all documents and information requested. It is not burdensome on either you or your team in terms of time.
  • Can we start working with your team providing Operations Services without first doing the assessment?
    In order to ensure a strong alignment and optimize the effectiveness of our partnership, we believe a comprehensive assessment is necessary. This process allows us to better understand each other's strengths and areas for improvement, ensuring a successful and mutually beneficial working relationship.
  • Are there a lot of documents I, the CEO, have to gather?
    We understand that you are busy so give you a simple list of what we need and an easy way to share it. We also understand you may not have certain information we ask for and we can either help you gather/create it or make a work-around, to best serve you.
  • Why bother doing an Operations & Profit Improvement Assessment instead of just using a part-time COO or you providing Operations Services?
    An Operations & Profit Improvement Assessment ensures your business has what it needs to deliver on your goals. It helps you expand and grow your business in a way that is smart and strategic, providing a solid foundation for making sound decisions. It is a necessary requisite before starting the Operations Services or Fractional COO work.
  • Is a professional Operations & Profit Improvement Assessment expensive?
    The value derived from identifying areas for improvement, cost-saving strategies, and profit optimization far outweighs the initial investment on your part. Plus, the Assessment serves as the intelligent launching pad for any operations services help.
  • What do I get at the completion of the Operations & Profit Improvement Assessment process?
    Upon completion of the Operations & Profit Improvement Assessment, you'll receive a tailored roadmap to business excellence. The assessment delivers actionable insights, strategic recommendations, and a clear blueprint to optimize your operations. This will be delivered to you in the form of a PowerPoint deck, a detailed Word file and a GoogleSheet of suggestions. Feel free to contact us to see a Sample Report and a Stage of Development Gap Analysis Report by department.
  • Can PBS help me implement the actions suggested from the Operations & Profit Improvement Assessment, after it is completed?
    Absolutely. The Assessment produces a roadmap for solutions that you then get to prioritize and PBS can then help you execute.
  • Do I have to use PBS to implement the actions suggested from the Operations & Profit Improvement Assessment, after it is completed?
    Absolutely not. The Assessment is a stand alone document which you pay for and own. You can choose to do any or all internally, through PBS or with another outside team.
  • What does PBS do when it does an Operations & Profit Improvement Assessment?
  • Don’t you have to know our industry to be able to do an Assessment of our business?
    Our expertise lies in operational and strategic aspects of businesses, allowing them to assess processes, identify inefficiencies, and provide valuable insights regardless of the industry. Having worked with over 90 clients, we have a process independent of industry to do a full 360-degree evaluation of your company. Clear communication about your industry nuances during the onboarding process ensures a more effective collaboration between your team and PBS.
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